Shipping policy

Shipping Policy

At Jewel Carts, we understand that jewelry orders are valuable and important. We take great care in processing, inspecting, packaging, and dispatching every order.

This Shipping Policy explains how your Jewel Carts order is processed, where it is dispatched from, available shipping options, estimated delivery times, customs and import responsibilities, tracking, delivery confirmation, and procedures for delayed, lost, damaged, or returned shipments.

By placing an order through the Jewel Carts website, you acknowledge and agree to the shipping terms described in this policy.

1. All Orders Are Dispatched From Surat, Gujarat, India

All Jewel Carts orders are processed, packed, and dispatched from Surat, Gujarat, India.

Surat, Gujarat, is the fulfillment and dispatch location for all Jewel Carts orders. Regardless of the customer's country or destination, the order will be prepared and dispatched from Surat, Gujarat, India through the applicable domestic or international shipping carrier.

Customers may see Surat, Gujarat, India, or another associated Indian carrier facility, as the shipment origin in their tracking information.

The Canadian address provided on our website is a customer service/business contact address and is not the dispatch location for Jewel Carts orders.

Order Fulfillment & Dispatch Location:
Surat, Gujarat, India

2. Order Processing Time

After successful payment confirmation, standard orders are generally processed within:

1–3 business days

Processing time is the period required to prepare, inspect, package, and release your order to the shipping carrier.

Processing time is separate from the shipping transit time.

Shipping delivery estimates begin after your order has been processed and handed over to the carrier.

Custom & Bespoke Orders

Custom, personalized, made-to-order, and bespoke jewelry may require additional processing time.

The usual additional processing period is:

7–10 business days

Complex designs or specially requested pieces may require additional time depending on production requirements, customization, gemstone availability, quality inspection, and other factors.

Where applicable, the estimated processing time for a custom order will be communicated before or after the order is confirmed.

3. Shipping Rates & Options

Jewel Carts provides shipping options depending on the destination, order value, shipping service, carrier availability, and other applicable requirements.

Available shipping options and applicable charges will be displayed at checkout or communicated to the customer before dispatch.

4. Domestic Shipping Within India

Orders being delivered within India are dispatched from:

Surat, Gujarat, India

Standard India Domestic Shipping

Estimated Delivery: 3–7 business days after dispatch

The actual delivery time may vary depending on the destination, carrier, service selected, holidays, weather, security checks, remote-area delivery, and other circumstances outside our control.

Applicable shipping charges will be displayed at checkout or communicated before dispatch.

5. Domestic Shipping for Other Supported Markets

Where Jewel Carts offers domestic shipping services within another country or region, the order will still be dispatched from:

Surat, Gujarat, India

Therefore, the shipping service may involve international transportation even when the final destination is within a particular country.

Applicable shipping charges and delivery estimates will be displayed at checkout.

6. Standard International Shipping

All international Jewel Carts orders are dispatched from:

Surat, Gujarat, India

Estimated Delivery Time

20–25 business days

This is an estimated delivery period and is not a guaranteed delivery date.

The estimated delivery time begins after the order has been processed and handed over to the shipping carrier.

International shipments may take longer because of:

Customs clearance
Import procedures
Security inspections
Government regulations
Local carrier delays
Weather conditions
Public holidays
Incorrect or incomplete address information
Remote-area delivery
Customs documentation requirements
Other circumstances outside Jewel Carts' reasonable control

7. Expedited Shipping

Where expedited shipping is available for the destination, the applicable expedited shipping option and fee will be displayed at checkout.

For applicable domestic shipping orders:

Estimated Delivery: 4–6 business days
Shipping Charge: $60

Expedited shipping refers to the shipping transit period after dispatch.

Expedited shipping does not automatically reduce the processing or manufacturing time required for your order.

Custom, personalized, and bespoke orders may therefore require additional processing time before expedited shipping begins.

8. Standard Shipping Rates

For applicable shipping destinations:

Standard Shipping: 5–7 business days

Free Shipping: Orders totaling more than $1,000

Orders under $1,000: A flat $50 shipping fee may apply.

Shipping rates may vary depending on the destination, order value, shipping service, carrier, and other applicable requirements. The final shipping charge applicable to your order will be shown at checkout or confirmed before dispatch.

9. Shipping From India — Important Customer Information

Because all Jewel Carts orders are dispatched from Surat, Gujarat, India, international customers should be aware that:

The shipment origin may appear as Surat, Gujarat, India.
The carrier may perform export processing in India.
The shipment may pass through international transit facilities.
The shipment may be inspected by customs authorities.
The destination country may impose import duties, taxes, or other charges.
Delivery may depend on customs clearance in the destination country.

By placing an order, the customer acknowledges and accepts that the order will be dispatched from India.

10. Customs & Import Duties

International orders may be subject to customs duties, import taxes, brokerage fees, handling charges, or other fees imposed by the destination country.

These charges are separate from the product purchase price and shipping charge unless expressly stated otherwise at checkout.

Any applicable customs duties, import taxes, brokerage fees, or destination-country charges are the responsibility of the customer.

Jewel Carts does not control the customs policies, tax rates, duty assessments, inspection procedures, or clearance times of the destination country.

Customers should contact their local customs authority for information regarding potential import charges before placing an international order.

11. Customs Clearance

International shipments may be held by customs while the shipment is being inspected or processed.

If the shipping carrier or customs authority requests additional information or documentation from the customer, the customer is responsible for providing the requested information promptly.

Failure to:

Provide requested information
Pay applicable customs charges
Complete required customs procedures
Respond to carrier requests

may result in delivery delays, storage fees, return-to-sender, additional charges, or other consequences.

12. Tracking Your Order

After your order has been dispatched, Jewel Carts will provide available tracking information.

Tracking information may be sent by email or made available through the order-tracking system.

Tracking may show:

Order acceptance
Shipment pickup
Transit scans
Export processing
Customs processing
International transit
Destination-country processing
Out-for-delivery status
Delivery confirmation
Signature or other proof of delivery, where applicable

Tracking information is provided by the shipping carrier and may not update continuously while a package is in transit.

13. High-Value Jewelry & Secure Delivery

Jewel Carts specializes in jewelry, including high-value diamond jewelry.

For security purposes, certain shipments may require additional delivery verification depending on the carrier, destination, order value, or applicable shipping service.

The recipient may be required to provide:

Signature confirmation
One-time password (OTP)
Identification
Delivery confirmation
Other verification required by the shipping carrier

Customers should ensure that an authorized person is available to receive the shipment.

For security reasons, customers should avoid requesting unattended delivery for high-value jewelry whenever possible.

14. Signature & Proof of Delivery

Where signature-required delivery is selected or required by the carrier, the package must be accepted by an authorized recipient.

Depending on the carrier and destination, proof of delivery may include:

Recipient signature
OTP confirmation
Delivery scan
Delivery photograph
Recipient confirmation
Other official carrier delivery records

The carrier's official delivery record may be used as evidence of delivery.

15. Shipping Insurance

Eligible Jewel Carts shipments may be insured during transportation according to the applicable carrier and insurance terms.

Insurance coverage is subject to the carrier's policies, insurance conditions, declared shipment information, applicable exclusions, and the circumstances of any loss or damage.

If your shipment appears damaged, tampered with, or lost, contact Jewel Carts promptly so that we can work with the applicable carrier or shipping provider.

16. Damaged or Tampered Packages

Customers should inspect the package at the time of delivery whenever reasonably possible.

If a package appears:

Damaged
Opened
Tampered with
Wet
Torn
Otherwise compromised

please:

Notify the carrier immediately.
Ask the carrier to record the condition of the package.
Take clear photographs or videos of the package.
Keep the original packaging and shipping materials.
Contact Jewel Carts as soon as possible.

Photographs and other documentation may be required to investigate a shipping claim.

17. Lost or Delayed Shipments

If your shipment appears to be delayed, lost, or has stopped receiving tracking updates, contact us at:

info.jewelcarts@gmail.com

We will work with the applicable carrier to investigate the shipment.

The investigation may involve:

Tracking records
Carrier scans
Customs records
Shipment documentation
Delivery records
Insurance information
Other relevant information

A refund or replacement is not automatically guaranteed solely because a shipment is delayed or because a customer reports non-receipt.

Any refund, replacement, insurance claim, or other resolution will depend on the circumstances, carrier investigation, applicable insurance coverage, order terms, and applicable law.

18. Packages Marked as Delivered

If the shipping carrier's official tracking system confirms that a package has been delivered to the shipping address provided by the customer, that delivery record may be used as proof of delivery.

If you believe that a package marked as delivered was not received, please contact Jewel Carts promptly.

We may ask you to:

Check with household members
Check with building reception or management
Check the delivery location
Contact the local carrier
Confirm your shipping address
Provide information required for a carrier investigation

Jewel Carts will cooperate with the applicable carrier where appropriate.

Jewel Carts is not responsible for theft, loss, or misplacement occurring after confirmed delivery, except where required by applicable law.

19. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information at checkout.

This includes:

Full recipient name
Complete street address
Apartment/unit number
City
State/province
Postal/ZIP code
Country
Valid phone number
Any other information required for successful delivery

Jewel Carts is not responsible for delays, failed delivery, additional carrier charges, or returned shipments resulting from incorrect or incomplete information provided by the customer.

20. Changes to Shipping Address

If you need to change your shipping address after placing your order, contact us immediately:

info.jewelcarts@gmail.com

We will make reasonable efforts to accommodate address-change requests before dispatch.

Once an order has been handed over to the shipping carrier, an address change cannot be guaranteed.

Any applicable carrier charges resulting from an approved address change may be the customer's responsibility.

21. Failed Delivery & Returned Shipments

A shipment may be returned to Jewel Carts if delivery cannot be completed because of:

Incorrect address
Incomplete address
Recipient unavailable
Refusal to accept delivery
Failure to complete customs clearance
Failure to pay required customs or carrier charges
Failure to provide requested information
Repeated failed delivery attempts
Destination restrictions

If a shipment is returned to Jewel Carts, additional shipping, customs, handling, storage, or return charges may apply.

Any refund or reshipment will be handled according to the circumstances of the order and applicable Jewel Carts policies.

22. P.O. Boxes, APO & FPO Addresses

Due to the high value and security requirements associated with our jewelry, Jewel Carts generally does not ship high-value jewelry orders to:

P.O. Boxes
APO addresses
FPO addresses

Certain destinations may also be unavailable because of carrier restrictions, insurance limitations, customs requirements, or security concerns.

If your destination is unavailable at checkout, contact:

info.jewelcarts@gmail.com

23. Restricted or High-Risk Destinations

For security, insurance, carrier, or legal reasons, Jewel Carts may restrict shipments to certain destinations.

An order may require additional verification before dispatch based on factors such as:

Order value
Shipping destination
Payment information
Billing information
Shipping information
Carrier requirements
Security considerations

If Jewel Carts is unable to safely or legally fulfill an order, we may cancel the order and issue an applicable refund.

24. High-Value Order Verification

For high-value jewelry purchases, Jewel Carts may perform additional order verification before dispatch.

Verification may include confirming:

Customer information
Billing information
Shipping information
Contact information
Payment information
Order details
Delivery requirements

Additional verification may be required before an order is released for shipment.

This process is intended to help protect customers and Jewel Carts against unauthorized transactions, payment fraud, and delivery-related fraud.

25. Payment Confirmation & Shipment Release

Orders are prepared for dispatch only after payment has been successfully authorized and confirmed.

For certain high-value orders, additional payment or order verification may be required before shipment.

Jewel Carts may delay dispatch while payment or order verification is being completed.

The shipping transit period begins only after the order has been processed and released to the shipping carrier.

26. Chargebacks & Payment Disputes

If you have a concern regarding your order, payment, delivery, or shipment, please contact Jewel Carts directly before initiating a payment dispute whenever possible.

We are committed to reviewing legitimate customer concerns and working toward an appropriate resolution.

For orders that have been shipped, Jewel Carts may retain and provide relevant transaction, fulfillment, shipping, and delivery records to the applicable payment provider, financial institution, card network, shipping carrier, insurer, or other authorized party when necessary to respond to a payment dispute.

Such records may include, where applicable:

Order information
Product information
Customer information
Billing address
Shipping address
Order confirmation
Payment confirmation
Shipping label
Carrier acceptance record
Tracking information
Customs documentation
Delivery confirmation
Signature or OTP confirmation
Customer communications
Refund records
Other relevant transaction records

27. Delivery Estimates Are Not Guaranteed

All shipping and delivery periods stated in this policy are estimates unless Jewel Carts expressly confirms a guaranteed delivery date in writing.

Delivery times may be affected by circumstances outside our reasonable control, including:

Customs clearance
Government inspections
Weather
Carrier disruptions
Public holidays
Transportation delays
Security checks
Import restrictions
Incorrect recipient information
Remote-area delivery
Customs documentation requirements
Other unforeseen circumstances

A delay during shipping or customs clearance does not automatically constitute a failure to fulfill an order.

28. Customer Responsibility

By placing an order, customers agree to:

Provide accurate shipping information.
Monitor available tracking information.
Respond to reasonable carrier or customs requests.
Pay applicable customs or destination charges.
Make reasonable arrangements to receive high-value shipments.
Inspect the package at delivery where reasonably possible.
Contact Jewel Carts promptly regarding shipping problems.

29. Fulfillment & Dispatch Location

For complete clarity:

All Jewel Carts orders are dispatched from:

Surat, Gujarat, India

This applies to orders delivered within India as well as international orders.

The shipment may subsequently travel through domestic and international carrier facilities before reaching the customer's destination.

30. Contact Jewel Carts

If you have questions about shipping, delivery, tracking, customs, or your order, please contact our customer service team.

Jewel Carts

Email: info.jewelcarts@gmail.com
Phone: +1 (825) 747-2825

Customer Service / Business Address:
90 Daden Oaks Drive
Brampton, Ontario
Canada

Order Fulfillment & Dispatch Location:
Surat, Gujarat, India

Please include your order number when contacting us about an existing order.

31. Policy Updates

Jewel Carts may update this Shipping Policy from time to time to reflect changes in our shipping procedures, carriers, fulfillment processes, legal requirements, or business operations.

The Shipping Policy applicable to an order will generally be the version in effect when the order was placed, unless otherwise required by applicable law.

Thank You for Choosing Jewel Carts

We appreciate your trust in Jewel Carts.

Every order is handled with care from processing and quality inspection through secure packaging, dispatch, transportation, and delivery.

All Jewel Carts orders are dispatched from Surat, Gujarat, India, and we are committed to providing a transparent, secure, and professional shipping experience for customers worldwide.