Frequently Asked Questions

Our Goal At Jewel Carts Is To Ensure That Your Shopping Trip Is As Easy And Enjoyable As We Can. Here Are A Few Frequently Asked Questions From Our Clients. Please Don't Hesitate To Get In Touch With Us If You Can't Find The Solution Here.


1. What Kinds Of Jewelry Are Available?

    Our Specialty Is Fine Diamond Jewelry, Such As Wedding Bands, Engagement Rings, Necklaces, Bracelets, And Earrings. We Have Lab-grown And Moissanite Diamonds In Our Inventory; Nevertheless, Our Specialty Is Gold-set Diamond Rings.


    2. Do You Have Certified Diamonds?

      Yes, All Of Our Diamonds Are Certified By Reputable Gemological Associations Including The International Gemological Institute (IGI) And The Gemological Institute Of America (GIA). This Guarantees That The Authenticity And Purity Of Your Diamond Are Confirmed.


      3. Do You Make Personalized Jewelry?

        Absolutely, We Provide Bespoke Jewelry Design Services. Whether You Require Assistance Or Have A Specific Design In Mind, Our Staff Will Collaborate With You To Produce A Unique Artwork. For Further Information, Please Email Us At info.jewelcarts@gmail.com.


        4. How Do Genuine Diamonds And Moissanite Differ From One Another?

          While Moissanite, A Lab-grown Gemstone Prized For Its Fire And Brilliance, Is Generated Over Millions Of Years Under Intense Heat And Pressure Inside The Earth, Natural Diamonds Are Formed Under Similar Conditions. Because It's Less Expensive And More Durable Than Diamonds, Moissanite Makes A Fantastic Substitute. While Moissanite Is A More Affordable Option, Both Are Stunning Choices.


          5. How Should My Ring Size Be Determined?

            We Advise Getting An Exact Ring Size Measurement By Going To A Nearby Jeweler. As An Alternative, You Can Measure Your Finger At Home Using Our Comprehensive Ring Size Guide. Remember That Temperature And Other Variables Might Cause Your Fingers' Size To Change, So It's Crucial To Take Accurate Measurements.


            6. Do You Provide Services For Engraving?

              Indeed, We Provide Engraving Services For A Variety Of Jewelry Pieces. To Further Personalize Your Item, You Might Include A Date, Initials, Or A Unique Message. Simply Inform Us Of Your Preference During The Checkout Process, And We Will Provide You The Various Engraving Alternatives.


              7. What Is The Estimated Time Of Arrival For My Order?

                Typical Orders: Usually Arrive In The Mail In 5-7 Business Days.
                Custom Orders: Depending On The Design's Complexity, This Process Could Take Two To Three Weeks.
                Delivery Timeframes After Shipment Depend On Your Area. As Soon As Your Product Is Shipped, You Will Receive An Email Confirmation Along With A Tracking Number. Please Check Our Shipping Information Page For Further Information.


                8. May I Exchange Or Return My Purchase?

                  Yes, We Have A Thirty-day Exchange And Return Policy. The Item(S) Must Be Undamaged, In Its Original Packing, And Include All Original Documentation. However, Engraved Or Custom Products Cannot Be Returned. For Further Details, Please Go Over Our Return & Exchange Policy.


                  9. How Should My Diamond Jewelry Be Maintained?

                    In Order To Keep Your Diamond Jewelry Shining Brightly:
                    Use A Gentle Brush And A Mild Soap Solution To Clean It On A Regular Basis.
                    Steer Clear Of Strong Chemicals, Lotions, And Perfumes.
                    To Avoid Scratches, Keep Your Valuables In A Jewelry Box Or Soft Pouch.
                    Please Feel Free To Bring Your Item To Us Or Any Other Licensed Jeweler For Expert Cleaning.


                    10. Are Your Diamonds Ethically Sourced?

                      Yes, We Only Source Our Diamonds Responsibly And Without Involvement In Conflicts. We Pledge To Exclusively Cooperate With Vendors Who Uphold The Rigorous Guidelines Of The Kimberley Process, Guaranteeing The Ethical Mining And Trade Of Our Diamonds.


                      11. Can My Order Be Tracked?

                        Yes, You Will Receive An Email From Us With A Tracking Number And A Link To Follow Your Cargo As Soon As Your Item Ships. On Our Website, You Can Track Your Order By Logging Into Your Jewel Carts Account.


                        12. Do You Provide Choices For Financing?

                        We Don't Currently Provide Direct Financing. Nonetheless, We Take Many Different Forms Of Payment, Such As Credit Cards And Outside Platforms Like Paypal That Could Provide Financing Choices.


                        13. Do You Offer Worldwide Shipping?

                          We Do Ship Globally, Yes. Depending On The Country Of Destination, Shipping Costs And Delivery Periods Will Change. Please Be Advised That Any Customs Charges Or Taxes Associated With Foreign Orders May Be The Buyer's Responsibility. For Further Information, See Our Shipping Information Page.


                          14. How Should I Proceed If My Jewelry Is Harmed In Transit?

                            If Your Jewelry Arrives Damaged, Please Send Us A Quick Email At info.jewelcarts@gmail.com Along With Pictures Of The Damage And The Specifics Of Your Order. We'll Evaluate The Circumstances And Send You Directions On Returning The Item For A Refund, Replacement, Or Repair.


                            15. How Can I Contact Customer Support?

                            You Can Reach Our Customer Support Team By Email At info.jewelcarts@gmail.com Or By Phone At +1 914-540-7602. We Are Available Sunday Through Saturday, [24 Hours], And Will Do Our Best To Respond To All Inquiries Within 12-24 Hours.

                            Do You Still Have Questions? Please Get In Touch With Jewel Carts If You Need Any Additional Help.