Return & Exchange Policy

Jewel Carts Is Proud Of The Caliber And Artistry Of Their Diamond Jewelry. To Preserve Your Peace Of Mind, We Offer A Simple Return And Exchange Procedure If, For Any Reason, You Are Not Happy With Your Purchase.

 

Qualifications For Exchanges And Returns

Time Frame: Within 30 Days After Receiving Your Order, You Can Return Or Exchange An Item.

Condition: All Items Must Be In Their Original Packaging And, If Relevant, And Must Not Have Been Used Or Damaged.

Not Returnable: Items That Are Engraved, Personalized, Custom-made Jewelry, Or Designated As "Final Sale" Cannot Be Returned Or Exchanged.

 

How To Start An Exchange Or Return

Initiate A Return Or Exchange By Completing The Following Steps:

Contact Us: Within 30 Days Of Receiving Your Item, Send Us An Email At info.jewelcarts@gmail.com With Your Order Number And The Reason For The Return Or Exchange.

Return Authorization: Upon Approval, You Will Receive A Return Authorization (RA) Number Along With Comprehensive Guidelines On How To Return Your Item.

Packaging: Please Carefully Repack The Item In Its Original Packaging. Returned Items Might Not Be Accepted If These Materials Are Missing.

Shipping: Unless The Return Is The Result Of A Manufacturing Defect Or An Error On Our End, You Are Liable For The Return Shipping Expenses.

 

Refund Procedure

We Will Send You An Email Letting You Know Whether Your Refund Was Approved Or Denied As Soon As Your Return Is Received And Examined.

Within Seven To Ten Business Days, If The Refund Is Authorized, It Will Be Processed And Applied To The Original Payment Method. Please Be Aware That There Are No Refunds For Delivery Costs.

Exchanges To Exchange An Item, Simply Follow The Same Procedures That Apply To Returns.

We Will Handle The Exchange And Send You The Replacement Item As Soon As We Receive And Authorize The Return Of Your Original Item. The Price Differential Between The Returned Items Will Be Appropriately Corrected.

 

Damaged Or Defective Items

In The Event That An Item Arrives Damaged Or Defective, Please Get In Touch With Us Right Away At info.jewelcarts@gmail.com. We Will Make Arrangements For The Return And Offer You A Complete Refund Or An Exchange At No Extra Cost.

 

Conditions For Return & Exchange 

Jewelry Inspection: Our Quality Assurance Team Will Thoroughly Check All Returned Items To Make Sure They Fulfill The Aforementioned Requirements. The Item Cannot Be Returned Or Exchanged If There Are Indications Of Wear, Damage, Or Alteration.

Customized Or Engraved Jewelry: Unless There Is A Manufacturing Defect, Engraved Or Customized Jewelry Is Final Sale And Cannot Be Returned Or Exchanged.

 

Returns & Exchanges Worldwide

Customers Are In Charge Of Paying Any Taxes, Tariffs, And Return Shipping Costs For Orders Placed From Overseas. To Prevent Further Fees, Please Make Sure The Box Is Labeled As "Returned Goods".

 

Returns That Are Missing Or Damaged

For Returns, We Advise Utilizing A Trackable And Insured Shipping Method Because We Are Not Liable For Missing Or Damaged Goods During Transit.

 

Get In Touch With Us

Please Feel Free To Contact Us At: If You Have Any Queries About Our Return And Exchange Policy.

Jewel Carts

Contact Email: info.jewelcarts@gmail.com

Contact Phone: +1 914-540-7602

Address: 90 Daden Oaks Drive, Brampton, Ontario, Canada

We Want Your Jewel Carts Purchase To Bring You Complete Satisfaction. Our Staff Is There To Help With Any Issues And Make Sure You Have A Pleasurable And Seamless Experience.